First, a brief explanation...
So, I started this process about four and a half hours ago (it's now 7:30 pm central) because, like a scrub, I got excited about the Desert Camouflage sets and accidentally purchased a set for the wrong class. I got t he Dark Knight set and wanted the Striker set. Being VERY new to the game, I panicked for a few seconds and then went to the FAQ page. Learned I needed to submit a ticket.
My first couple of attempts to submit a ticket was on my phone (a ZTE Blade Z Max 7982 android version 7.1.1). After figuring out which category I needed it moved me to the second page which asked if I found "this article" helpful...There was no article nor was there a "quick guide" to go with the question "Are you experiencing the following issue" (I should also note that this also happened when I moved to my PC). Hitting "Next" took me to the third step of filling out your questions and info page. Easy enough. So I fill it all out, triple check to make sure all is correct, and I click "Next"....Nothing happens. I wait a few minutes and press "Next" again. This time, 10 or 15 seconds later a small window pops up and says that my ticket has been submitted and gives me a confirm button to press. So I do...the small window goes away and my "ticket" form is just sitting there. I'm thinking normally this page should refresh and load some other page but it never does. I go to check my email to see if I have a confirmation that the ticket was received but I don't. I wait 10 minutes and decide to try again (still on my phone) So I go to start the process over but this time notice a "My tickets" tab. This is good, I click it and it's blank. I try to submit a ticket on my phone 2 more times to no avail.
I then switched to my PC. Follow the steps, click the final "Next" button, this time getting a small box with the confirm button but no other text on it. I click confirm and that window closes and still, the page doesn't change or refresh. So I leave it open and open a new window to check my account and my tickets page. No tickets... SO I do some digging around and see an option of linking my account on Xbox to my account on the website. So I go through that process (whole other issues) and I finally get it linked. So I go through the ticket process one last time thinking this has to be it, I'm linked, on a PC, excellent connection...Hit the last "Next" button followed by the submit button and the page sits there, no confirmation email, and nothing under my tickets shows up.
I'm at a loss. I spent 2,900 pearls to get some armor for the wrong class and all I want to do is get the right set (for my only chr the Striker) or get the pearls back so I can get the right set myself.
Gamer Tag: Old Man Spetz
Character : Malaik
Time of purchase: Friday, 5//17//2019 between 3:25-3:40 pm
Attached files: Screenshot of empty 2nd page of ticket process, the unopened Dark Knight Desert Camouflage still in my pearl inventory, and lastly the item I meant to purchase.
Hoping someone is able to help,
Brian aka Old Man Spetz