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CM_Valtarra

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Everything posted by CM_Valtarra

  1. CM_Valtarra

    Blue Screen

    Just heard back from our GM team, It seems that this issue can will occur if the user presses the firing button for too long while aiming, which can cause the game to crash. For now, try not to hold down the button too long. We are looking into fixing the issue, until then this is a quick fix. Again, thank you for letting us know! 🙏 CM Valtarra
  2. After speaking with GM team I was told that it happens once but then it doesn't happen again. Can you possibly confirm for me @Coffeeholic? CM Valtarra
  3. Thank you for the suggestion, I will send this off to the devs today CM Valtarra
  4. Thank you for giving us feedback on the issue. We are aware of the current optimization issues and we are hard at work to clear them up, thank you for your patience while we work to fix the issue. I will be forwarding your feedback to the devs to help assist in fixing it. CM Valtarra
  5. Thank you for the suggestion! Sending to the devs now ❤️ CM Valtarra
  6. Thank you for giving us feedback on the issue, remember gathering info on your other two posts. We are aware of the current optimization issues and we are hard at work to clear them up, thank you for your patience while we work to fix the issue. I will be forwarding your feedback to the devs to help assist in fixing it. Also, sorry for any delays in communication right now. We are a little backed up to to the COVID19 outbreak. We are working as fast as we can to catch up. Thank you for being patient ❤️ https://www.console.playblackdesert.com/News/Detail?boardNo=3632&category=0 CM Valtarra
  7. Thank you for the suggestion, I will send this off to the devs today CM Valtarra
  8. We might do it in the future! Keep your eyes peeled! CM Valtarra
  9. CM_Valtarra

    Blue Screen

    I will send this to the devs today. Also, I suggest submitting a ticket so customer service can help look into this specific issue. Here is the link for ticket submittal: www.console.playblackdesert.com/support Thank you for the feedback! CM Valtarra
  10. Thank you for the feedback @Miri we are working hard on optimization to fix this. Thank you for your patience!! CM Valtarra
  11. I highly suggest submitting a ticket so customer service can help look into this specific issue. Here is the link for ticket submittal: www.console.playblackdesert.com/support Please follow up with me if this doesn’t help ❤️ CM Valtarra
  12. How has the experience been since the last patch? Was hoping some of the things we have been working on helped ❤️ CM Valtarra
  13. Thank you for letting me know. I will forward this info to the devs now. Sad to see you go CM Valtarra
  14. Sent this off from the other post you made. Again, thanks for the feedback! The devs appreciate it tremendously CM Valtarra
  15. Thank you for letting us know @Torgar CM Valtarra
  16. We tested it on our end and noticed that it clears up after waiting a bit. Either way, I sent it to the devs CM Valtarra
  17. Thank you for everyone reporting feedback in here! I also wanted to share this for people asking about tickets. We are a little bit behind due to everyone moving their office into their home over the past week. Thank you everyone for being patient! We are hard at work to make sure everyone feels supported during this time ❤️ https://www.console.playblackdesert.com/News/Detail?boardNo=3632&category=0
  18. Thank you for everyone reporting feedback in here! I also wanted to share this for people asking about tickets. We are a little bit behind due to everyone moving their office into their home over the past week. Thank you everyone for being patient! We are hard at work to make sure everyone feels supported during this time ❤️ https://www.console.playblackdesert.com/News/Detail?boardNo=3632&category=0
  19. Thanks for the feedback guys ❤️ I will keep an eye out here to see if any more details pop up ❤️ CM Valtarra
  20. I'm sorry to hear of your issues with the game's performance I am here every day gathering feedback and sending it to the devs. The best feedback is in the form of videos. We are working hard on optimization currently, and have been implementing changes regularly. I will add this to the dev report today. Also, sorry for any delays in communication right now. We are a little backed up due to the COVID19 outbreak. We are working as fast as we can to catch up. Thank you for being patient ❤️ https://www.console.playblackdesert.com/News/Detail?boardNo=3632&category=0 CM Valtarra
  21. I highly suggest submitting a ticket so customer service can help look into this specific issue. Here is the link for ticket submittal: www.console.playblackdesert.com/support Please follow up with me if this doesn’t help ❤️ CM Valtarra
  22. Also if you can share any video links that would be super helpful! Maybe a video of you leaving RBF and opening your mailbox?
  23. Thank you for letting me know, looking into it now. CM Valtarra
  24. @jaylim84 I hit the previous comment since it had your personal info, I asked for you to send but should have been more explanatory to send in DM. Also, please be aware that we are behind on tickets right now, here is an official statement: https://www.console.playblackdesert.com/News/Detail?boardNo=3632&category=0
  25. Can you give me a better description of what you mean by trade quests @Tr3nch? Do you have your trade quest toggled on to get the quests? CM Valtarra
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