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Unfortunately, I have not been able to log in to the game for some time. Since I receive the following message: "Authentication failed. If you received a refund through the store, try repurchasing the item....." A few weeks ago I wanted to buy a 6000 Pearlen package. When I wanted to complete the purchase, I returned to the purchase overview without confirmation of purchase. Since I had problems with the network during that time, I thought there was a similar problem here and I also kicked out of the queue. Therefore I have carried out the purchase a second time... well, I tried that for the third time (yep, im a monkey). Until I checked that the Pearshop didn't show a purchase confirmation on the screen. So at the end I spent 3x6000er packages for about 160 €. Of course, I immediately wrote a ticket. The answer came within 8 hours that the ticket should be written in English. Well, since all the info and questions were in German, I assumed that the Customer Service was in German. But for me that was no problem, directly opening a new ticket in English only. After one week I still haven't received an answer and so I contacted the MS Store customer service. As I thought, maybe the shop is responsible for it, as the invoice is also from MS-Store. The customer service was really nice and very helpful. Rarely has I experienced such good customer service. I was totally happy. I was immediately refunded 2 out of 3 packages. I wanted a Pearllen and the rest of the Pearlen were still ingame in my mailbox. In the meantime I was very busy with my work and was looking forward to a few days vacation. Unfortunately I had to find out the day before yesterday that my account was banned. 2 days ago I opened another ticket, unfortunately I am still waiting for an answer. So BDO is definitely one of my favorite games and I liked to buy something in the Pearlshop from time to time to support the developers (from developer to developer (; ). However, I am currently very disappointed by the customer service and hope that the account will be unbanned soon. Since I haven't answered 2 tickets already, I don't know what to do anymore.
I want to make this post so the GMs/CMs can see how many of us couldn't use a name or family name because of the strict text filters. If this is beta only cool, if not THIS NEEDS to be addressed quick. To prevent people from taking names, just post that you had an issue with not being able to use part of you names. If it was perverted or racist I dont blame it for being blocked but ill give an example. Ranger - is blocked Nightshade - is blocked Coral - is blocked Knight - is blocked I tried a few names from my PC account and they didnt work. I'm not dumb i see what would be causing it, but you cant be THAT sensitive and if someone is being dumb with a name just let us report it and make them change it after a 24-72 hr ban. All those names on PC totally fine and go through, but not here on BDX.