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Found 7 results

  1. What is this nonsense I'm seeing with the most recent update? Halloween loot boxes? Are you kidding me? The pearl shop is already costly as it is. 10 bucks for more RNG is insanely predatory. Does PA give an ounce of f*** to their playerbase to at least allow us to purchase items direct anymore? If I see more of these lootboxes without direct purchase options in future updates, you can kiss this wallet goodbye.
  2. @CM_Valtarra helloyd there I was wondering if you guys could add weapon exchange coupons in the pearl shop soon it would be great for us who don't have many hours to play and want to reroll to a new class plus $$ for the company 😏
  3. New pearl shop outfits will usually be listed, how ever I am not seeing the newest one registered anywhere in the CM. Is this a bug? Will it be added later? Thanks.
  4. Unfortunately, I have not been able to log in to the game for some time. Since I receive the following message: "Authentication failed. If you received a refund through the store, try repurchasing the item....." A few weeks ago I wanted to buy a 6000 Pearlen package. When I wanted to complete the purchase, I returned to the purchase overview without confirmation of purchase. Since I had problems with the network during that time, I thought there was a similar problem here and I also kicked out of the queue. Therefore I have carried out the purchase a second time... well, I tried that for the third time (yep, im a monkey). Until I checked that the Pearshop didn't show a purchase confirmation on the screen. So at the end I spent 3x6000er packages for about 160 €. Of course, I immediately wrote a ticket. The answer came within 8 hours that the ticket should be written in English. Well, since all the info and questions were in German, I assumed that the Customer Service was in German. But for me that was no problem, directly opening a new ticket in English only. After one week I still haven't received an answer and so I contacted the MS Store customer service. As I thought, maybe the shop is responsible for it, as the invoice is also from MS-Store. The customer service was really nice and very helpful. Rarely has I experienced such good customer service. I was totally happy. I was immediately refunded 2 out of 3 packages. I wanted a Pearllen and the rest of the Pearlen were still ingame in my mailbox. In the meantime I was very busy with my work and was looking forward to a few days vacation. Unfortunately I had to find out the day before yesterday that my account was banned. 2 days ago I opened another ticket, unfortunately I am still waiting for an answer. So BDO is definitely one of my favorite games and I liked to buy something in the Pearlshop from time to time to support the developers (from developer to developer (; ). However, I am currently very disappointed by the customer service and hope that the account will be unbanned soon. Since I haven't answered 2 tickets already, I don't know what to do anymore.
  5. I’m well aware of the 3000 pearl refund issues whay I want to know is how many other players have this problem how long did you have to wait to get a reply or it resolved also i want to keep talking about it until the entire user base gets an update from pearl abyss about this issue because this is a mistake on there part not ours
  6. My characters armor is glitched and reverts back to base form look (or atleast the first time I used dye). I can clearly see what my character should look like while useing a few different screens of changeing armor fast. But it then immediately reverts back to this broken form. Bottom one with bandana is what my character is supposed to look like with the gear and stuff I have. But it always reverts back to the top form in game. Doesn’t help that I can’t submit this bug to a ticket because they won’t accept tickets at the moment with pictures.....
  7. Hello, This is quite confusing and frustrating I haven't been able to connect to any servers for quite sometime now. I have no idea what's happening or what caused it but please CM or anyone who's facing the problem or frustration advise. A whole lot of grind and progress has been made, I don't want to loose them. Help! Please 😟😟 The last thing I did, bought some pearls from the Microsoft store then asked for a refund cause I bought one to many. Redeemed only one box of pearls the other is not opened then the update happened, can't login into any servers like I previously said.
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