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UNSC Jon 117

Display cut-off on Xbox One S after 5/27 patch

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Posted (edited)

Following maintenance and the patch from 5/27, on Xbox One S, about 1/3 of the screen is getting cut-off along both the bottom and right edges. It's not being "rescaled" smaller - controls and content normally displayed in those sections of the screen are no longer visible. Additionally, the portion of the quest tracker that normally displays on the right now only displays a slight yellowish blur where the top of the list should be, and the icon representing Black Spirit at the beginning of the Rage meter now appears without the meter - and directly below the character's level and overlaying the combat level percentage, rendering that number unreadable. To add "insult to injury", leaving a character logged in while the game display is in that state does not accumulate time toward the rewards for the current events, rendering those events/rewards unavailable to affected players.

It's also unusual in the the game launches normally with a normal full screen. It isn't until it reaches server selection that it tries to display that full screen, then immediately cuts off the bottom and right thirds - after which nothing can be done to change it back. Relaunching the game, rebooting the console, deleting the reserved space/saved data, changing the display resolution in the console settings... nothing affects it.

Edited by UNSC Jon 117

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You can change the size of the screen by adding the option to your ring menu. Check in the ring menu selection screen and you should find it. If this does not help, I suggest submitting a ticket to console.playblackdesert.com/support

CM Valtarra ❤️ 

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That's not the issue, and there's already been a ticket open on the issue for about a week already. Last response, right before yours was:

"Thank you for writing back and informing us that the issue still persists on your end. Please know that we will further investigate and check your case with the proper department."

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I'm a community manager, not a GM. Issues should be reported to customer service. If you do not get a response, you can come chat with me and I can ask customer service to pull it for me and take a deeper look. This would require you to direct message me your info, ie email associated with the account, serve (EU/NA/ASIA), and your family name. I'll keep my eye on my inbox for the info if you would like me to personally check it out. 

Thanks!
CM Valtarra ❤️ 

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