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CM Valencia

6000 Pearl Box Issue

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There was an issue yesterday where the 6,000 Pearl Package was displayed at 50€ instead of 60€. Although there were a few users who purchased the package during the affected period, we thought that in the interest of fairness we would give everyone the opportunity to obtain Pearls equal to the price difference.

If you purchased or purchase over 50€ or $50 worth of Pearls between the following dates, we will be sending you an extra 1000 Pearls.

As we asked users not to purchase during this time frame because of our error, we're giving you a chance to purchase now and still receive the 1000 pearls in compensation. These pearls will be given once per family.  

Although this issue only affected the European region, we are extending this compensation to those users who are playing on the American servers. 

03/01 12:00 AM(PST) ~ 03/07 11:59 PM (PST) 
03/01 8:00 AM(UTC) ~ 03/08 07:59 AM(UTC)

We sincerely apologize for this issue. Thank you for your understanding.

Black Desert Xbox Team

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