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Frosty

I cant connect to the game period.

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Posted (edited)

Hey friends of same plight, will you please let me know your gametag so i can make friend with you. We are sympathetic to each other.

Bugs are usual of gaming but be optimistic.

My gametag : NhanXO. Would to see u in game ( soon :D) 

Edited by MansaMusa
P.S to GM Ghlish: I triple check with the bank and im sure that no refund from microsoft. My daily visa debit works fine, no illegal business, im so sure that u can sue me if u want to.

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Anyone got any response yet?

My response tell me wait for unknow time while they investigate further. They have no clue to fix i guess.

Already submit last ticker and if their answers are not logical I will quit the game. I bought product not begging for it.

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Still nothing. I'm begining to feel like they dont even look at the forums. And the ticket system they use is pretty broken. I'll try again after work but I dont have high hopes.

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It's not a ban. I havent did anything to warrant a ban. Havent even talked in world chat yet

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Same here but the options are running thin at this point and they aren't telling us anything.

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Have not looked though all replys have you tried deleting reserve data for black desert??

15527602690806346713615609148119.jpg

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3 minutes ago, Jeo320 said:

Have not looked though all replys have you tried deleting reserve data for black desert??

15527602690806346713615609148119.jpg

 

I’ve tried everything I can think of a few times lol.   This didn’t work either tho

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I even tried having a friend invite me to the game from within the game to try and get the game to realize I wasn't logged in. By the way ,according to his in game list, I'm still logged in.

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Posted (edited)
22 minutes ago, Ravenforge said:

I even tried having a friend invite me to the game from within the game to try and get the game to realize I wasn't logged in. By the way ,according to his in game list, I'm still logged in.

I knew that was the issue. Have your friend try to whisper you to see if it goes through?

Edited by ParadigmMorph

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6 minutes ago, ParadigmMorph said:

I knew that was the issue. Have your friend try to whisper you to see if it goes through?

Didn't think of that, I'll try when I get off work.

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In fact, this kind of bug is regular in mmo. Your character somehow got stuck in server and you cant login. Usually when i used to play Mu online, I contacted Admin to "kick" or refresh that char. But this customer service here dont have any clue but thinking I used illegal card to purchase the game or I sneaky get refund from Microsoft. 

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What the actual F***....  Why would they assume anything about a refund?  I’ve redownloaded the game 3 times now, obviously Microsoft didn’t refund me.  Especially since I never asked for one.  How the F would I even be able to use the game to know that I can’t log in if I had gotten a refund from Microsoft?  The is just the dumbest sh*t I’ve ever encountered with a customer service.   They really don’t want us to like this game

DA658BF5-87EC-409F-9528-C168F300AE42.png

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