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Gregx37

Perma logg out

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For 4 days now i have not been able to log in. After using the storage vendor in calpheon my game froze. I restarted the game, tried logging back in. After i select my account, server  character, then get through the loading screen, the black spirit icon loads in left corner of screen like im going to log in, i can hear the NPC's in the market then, i auto disconnect. My internet is Comcast Gig speed my download is around 900mpbs, My upload is around 40mbps. My NAT type is open. I tried uninstalling and reinstalling the game twice now. I have power cycled my xbox one x. I have reset my modem and router. I am hard line connected to the internet. I can not log in with an alt character. But i can log in using my brothers account.  Please help i have been missing out on progression and all your events for 4 days now. I have submitted mutiple tickets. This has to be an issue directly with my account and/or the game. I can play for hours on my brothers account. I have spent 200$ on this game not including my brothers copy. I'm a dedicated player and i'm missing out on enjoying the launch of the game with my guild.

 

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Edited by Gregx37
Grammar and spelling

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We got same problem as your. According to my ticket they think we using illegal visa card and yeah, without officially inform, they banned u from the server like me . Good luck with your case. 

No hope and trust anymore.

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On 3/17/2019 at 2:34 AM, Gregx37 said:

Can a GM /CM please contact me

You will need to contact customer service, there isn't much we can do here on the website. 

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Wait which customer service do I need to contact? Xbox or Pearl abyss? Because I'm getting that very same error. 

On 3/16/2019 at 7:57 AM, Gregx37 said:

For 4 days now i have not been able to log in. After using the storage vendor in calpheon my game froze. I restarted the game, tried logging back in. After i select my account, server  character, then get through the loading screen, the black spirit icon loads in left corner of screen like im going to log in, i can hear the NPC's in the market then, i auto disconnect. My internet is Comcast Gig speed my download is around 900mpbs, My upload is around 40mbps. My NAT type is open. I tried uninstalling and reinstalling the game twice now. I have power cycled my xbox one x. I have reset my modem and router. I am hard line connected to the internet. I can not log in with an alt character. But i can log in using my brothers account.  Please help i have been missing out on progression and all your events for 4 days now. I have submitted mutiple tickets. This has to be an issue directly with my account and/or the game. I can play for hours on my brothers account. I have spent 200$ on this game not including my brothers copy. I'm a dedicated player and i'm missing out on enjoying the launch of the game with my guild.

 

20190315_203025.jpg

20190315_203047.jpg

20190315_203219.jpg

 

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