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Big big problem :)

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Hello guys, who can explain me why this happen to me? xD

I will try to explain in few words: 

Im trying to make an account for xbox black desert online and when they put me to press ok if i wanna go to the next step is nothing happen and the next problem is when i try to buy base game or standard or deluxe or ultimate edition error says "bla bla bla, impossible to find the page"

The hell? help help help ^^



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