Jump to content
Oho

Authentication failed [BEC_001/190]

Recommended Posts

Black Desert notice reads: "Authentication failed. If you received a refund through the store, try repurchasing the item. [BEC_001/190]"

Cannot log into the game because I can't get past the start button, yet I can play just fine on a different Xbox profile. I have nothing to repurchase. Already tried reinstalling as well as deleting reserved space.

Share this post


Link to post
Share on other sites

I've had this error as well. I submitted a ticket, but I'm currently waiting for help. Man, that's too bad, I was really looking forward to making my Striker!

Share this post


Link to post
Share on other sites

Sameee I barely got to play my Striker, and @Cap thanks for the reply but no like I said I have no problem playing on a different profile and I can't repurchase something that I never refunded. 😕

Share this post


Link to post
Share on other sites
1 hour ago, [CM]Shirna said:

You will need to contact CS @ xbox.playblackdesert.com/support. 

I've raised two tickets now and still nothing back and cannot get into the game! 

Share this post


Link to post
Share on other sites

@[CM]Shirna Any idea how long we'll have to wait for our tickets to be processed? I submitted one before this post was made.

Share this post


Link to post
Share on other sites

You need to report this to xbox support. They have an xbox ranger trying to resolve this situation. Before game release I upgraded from deluxe to ultimate and now black desert is trying to make me purchase another deluxe to remove block on my account. They are basically holding my account hostage for another  $50 on top of the  $100 I already spent 

 

Share this post


Link to post
Share on other sites

How long have you been trying to get that resolved for? Microsoft shows that I do own the game so I'm positive it's not something on their part but it's worth a try.

Share this post


Link to post
Share on other sites

Yes you are right   it's not on xbox end  like I  said they are now aware that it is black desert issue because of numerous reports everyone needs to report issue to xbox and give them resource to resolve problem 

Share this post


Link to post
Share on other sites

I put in another report to Microsoft, just for the sake of them being aware of it and hopefully upping their communication with PA. Now if only PA support could respond to tickets appropriately. 

Share this post


Link to post
Share on other sites

Yeah I would assume they have a very limited staff with quite a few tickets backed up, hopefully we don't all get brushed off with automated responses.

Share this post


Link to post
Share on other sites

Yeah I appreciate you guys reporting this. I've sent in five tickets in last two days and have received four generic responses to repurchase the game. Microsoft is our only avenue to reconcile this. Keep up the pressure 

Share this post


Link to post
Share on other sites
Posted (edited)

Yeah, I've been getting this error all day. was literally on the other night and the game was working fine. I purchased the ultimate edition on launch and thus the edition xbox made me repurchase was the $99.99 Ultimate edition. even after repurchasing, still getting this issue.

 

naturally like OP said, it's working fine on my other account. I hardly get days off and was excited to be making my Lahn and then actually being able to play but it's looking like that's a pipe dream at this point.

 

 

UPDATE: Black Desert customer support messaged me back finally and told me this is a ban because after having purchased both the Ultimate and Standard edition, I refunded the Standard and kept the HIGHER tier edition, I'm being banned for having been refunded and getting the items from the LESSER edition and thus am UNABLE to play the HIGHER priced edition. I now would have to REPURCHASE the standard and not touch ANY of the items THEY send with it for the entire DURATION of my play of the game or else I'll be banned again aka I'm being nickel and dimed. I'm imagining that because THEY foolishly don't offer an ability to simply upgrade editions for the rewards for higher editions, that people have pretty much been buying the Ultimate edition, redeeming the items and then refunding the Ultimate and buying the Standard pretty much getting the Ultimate Edition rewards for the Standard Edition price. Of course, via the response from their own GM, they've acknowledge that I refunded the STANDARD and actually kept the higher priced edition even to a point where I just purchased ANOTHER Ultimate in good faith. I'll probably now be seeking an entire refund across the board and not touching this game ever.

Response.png

Edited by Eleyon

Share this post


Link to post
Share on other sites
12 hours ago, Eleyon said:

UPDATE: Black Desert customer support messaged me back finally and told me this is a ban because after having purchased both the Ultimate and Standard edition, I refunded the Standard and kept the HIGHER tier edition, I'm being banned for having been refunded and getting the items from the LESSER edition and thus am UNABLE to play the HIGHER priced edition. I now would have to REPURCHASE the standard and not touch ANY of the items THEY send with it for the entire DURATION of my play of the game or else I'll be banned again aka I'm being nickel and dimed. I'm imagining that because THEY foolishly don't offer an ability to simply upgrade editions for the rewards for higher editions, that people have pretty much been buying the Ultimate edition, redeeming the items and then refunding the Ultimate and buying the Standard pretty much getting the Ultimate Edition rewards for the Standard Edition price. Of course, via the response from their own GM, they've acknowledge that I refunded the STANDARD and actually kept the higher priced edition even to a point where I just purchased ANOTHER Ultimate in good faith. I'll probably now be seeking an entire refund across the board and not touching this game ever.

 

1

Yeah, the exact same thing is happening to me, but I tried to upgrade the Deluxe Edition. The problem is, I haven't even touched the bundle included in the Deluxe Edition!

Share this post


Link to post
Share on other sites
1 hour ago, Casxius said:

Yeah, the exact same thing is happening to me, but I tried to upgrade the Deluxe Edition. The problem is, I haven't even touched the bundle included in the Deluxe Edition!

Very very odd. I'm wondering what counts as redemption of the items. I'm going to assume it's the act of getting the item from the mailbox. Because I put the "extra" items from the Standard into my storage and didn't use them.

Share this post


Link to post
Share on other sites
Posted (edited)

hello every one can any one help me with this issue  because black desert support  tickets won't let me send any information becase it keeps saying i dont have filled everything, 

well found out why i can't send anything is because when i fill the discription last thing u have to fill in ticket the text keeps comming back from what there stands in slight gray and thats why he keeps saying that i dont filled everything what i realy do did so hope to get answers from the GM's here or atleast a personal approach 

xbox id :dennisie34

region: EU/NL

xbox one x

hope to hear soon

@[CM]Shirna

 

20190405_230645.jpg

20190405_193924.jpg

Edited by tensoldrasik

Share this post


Link to post
Share on other sites

Cdewp u mean the link that Microsoft sends or ? Because if u mean I have to send a ticket I cant the site refuses it on multiple devices and browsers 

Share this post


Link to post
Share on other sites
Posted (edited)

I never had this probleem i even had the pre order edition and that one is gone 2 and replaced with this one still have the in game **** but in the store my pre order edition is gone 

 

Edited by tensoldrasik

Share this post


Link to post
Share on other sites

And still don't get it why I cant make a ticket under any circumstances how can I now ever contact pearl abyss with my issue in person or will they fix everything for every one ? At once because the ppl that bought the ultimate edition and that refunded it and bought the 10 euros edition how will they do it any information about the progress of this problem ?

Share this post


Link to post
Share on other sites

I as well have this issue still waiting for a response but I swear if they tell me to buy the game again i'm going to tell them to refund me the 100$ edition and the pearls I bought and if they don't, it's lawyer time.

  • Thanks 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×