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Old Man Spetz

Submitting Tickets not working properly

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Hello there,

First, a brief explanation...

So, I started this process about four and a half hours ago (it's now 7:30 pm central) because, like a scrub, I got excited about the Desert Camouflage sets and accidentally purchased a set for the wrong class. I got t he Dark Knight set and wanted the Striker set. Being VERY new to the game, I panicked for a few seconds and then went to the FAQ page. Learned I needed to submit a ticket.

My first couple of attempts to submit a ticket was on my phone (a ZTE Blade Z Max 7982 android version 7.1.1). After figuring out which category I needed it moved me to the second page which asked if I found "this article" helpful...There was no article nor was there a "quick guide" to go with the question "Are you experiencing the following issue" (I should also note that this also happened when I moved to my PC). Hitting "Next" took me to the third step of filling out your questions and info page. Easy enough. So I fill it all out, triple check to make sure all is correct, and I click "Next"....Nothing happens. I wait a few minutes and press "Next" again. This time, 10 or 15 seconds later a small window pops up and says that my ticket has been submitted and gives me a confirm button to press. So I do...the small window  goes away and my "ticket" form is just sitting there. I'm thinking normally this page should refresh and load some other page but it never does. I go to check my email to see if I have a confirmation that the ticket was received but I don't. I wait 10 minutes and decide to try again (still on my phone) So I go to start the process over but this time notice a "My tickets" tab. This is good, I click it and it's blank. I try to submit a ticket on my phone 2 more times to no avail.

I then switched to my PC. Follow the steps, click the final "Next" button, this time getting a small box with the confirm button but no other text on it. I click confirm and that window closes and still, the page doesn't change or refresh. So I leave it open and open a new window to check my account and my tickets page. No tickets... SO I do some digging around and see an option of linking my account on Xbox to my account on the website. So I go through that process (whole other issues) and I finally get it linked. So I go through the ticket process one last time thinking this has to be it, I'm linked, on a PC, excellent connection...Hit the last "Next" button followed by the submit button and the page sits there, no confirmation email, and nothing under my tickets shows up.

I'm at a loss. I spent 2,900 pearls to get some armor for the wrong class and all I want to do is get the right set (for  my only chr the Striker) or get the pearls back so I can get the right set myself.

Gamer Tag: Old Man Spetz
Character : Malaik
Time of  purchase: Friday,  5//17//2019 between 3:25-3:40 pm

Attached files: Screenshot of empty 2nd page of ticket process, the unopened Dark Knight Desert Camouflage still in my pearl  inventory, and lastly the item I meant to purchase.

Hoping someone is able to help,
Brian aka Old Man Spetz




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Well, I haven't received a response yet and no email confirming that my ticket has been received orr any type of confirmation that my submission even worked...So I attempted to submit another ticket this morning and the same thing is happening.

The FAQ says that purchasing the wrong items is easily fixed. I'm not really worried there. What does bother me is how the ticket submission system seems to not be working at all.

Some feedback would be appreciated.

Thank you,
Brian aka Old Man Spetz

submiting a ticket 1.png

submiting a ticket 2.png

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