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Ouma

infinite disconnected

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iv been trying to play since august, but every time i try to log in right after i choose my user when the interface has only 3 options that are: Start, Quit and Change Profile, if i press start it gets me out e notice me with: "Disconnected from Black Desert servers. Please try again."

its been 4 months that i cant play i already did open a lot of tickets and no one did nothing, already deleted and downloaded it again also restore my xbox and nothing. i dont know what to do already did everything possible, i also open a ticket to refund and nothing that they answer...

please are there anyone who can help? because i payed for it...

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2 hours ago, Ouma said:

iv been trying to play since august, but every time i try to log in right after i choose my user when the interface has only 3 options that are: Start, Quit and Change Profile, if i press start it gets me out e notice me with: "Disconnected from Black Desert servers. Please try again."

its been 4 months that i cant play i already did open a lot of tickets and no one did nothing, already deleted and downloaded it again also restore my xbox and nothing. i dont know what to do already did everything possible, i also open a ticket to refund and nothing that they answer...

please are there anyone who can help? because i payed for it...

Have you submitted a ticket @Ouma? Here is where you go: https://console.pearlabyss.com/Support

Please follow up with me and let me know how everything goes. With issues like this customer service are the only ones that can help you. If you feel you aren't getting anywhere with it in a few days let me know and I'll look into it personally. 

 

CM Valtarra

 

Thanks for tagging me @Linxz ❤️

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