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Why let us buy a game that can't hold a server connection for 10 seconds?

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I bought the game just recently from PS store (middle east) Qatar in specific, and since then the maximum time I stayed in a server is 10 seconds, after that I get a message that I got disconnected and should try again. Now at same time when I open Final Fantasy xiv online it works great no disconnection, Fortnite, Pubg, Apex, all works perfectly but Black Desert doesn't. in my thinking before i bought the game i said how can black desert give a decent server play with no monthly subscription like final fantasy xiv online?? After I bought the game I got the answer, they will not give you. Please solve that issue or refund as having the game in my library is useless at this point.

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