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djc1221

Lost character

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1/7/2020 

as I try to lunch the game, there was an update. After the update & starting game, it was asking me to create family name but I already had a character lvl 48 Ninja Draco_Noctis. So after this happened, I created new family name and when asked me to select a server it said “CERT_NA” and it was only one. Please help

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I have the same problem all I do update the game and then I dream about going to ask me to sign in and make a whole new family account and I'm wondering why should I do that I already had an account on the game all I did was updated and I get back on I lost all my characters is there anyway I can get my characters back

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I’m playing on Xbox and did not think this kind of stuff will happen. We all need help with this issue 

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Why am I not surprised that every update posts like this happen cause people do not care to check website/twitter/discord or anything bdx related before posting. @djc1221 @IXEPICXI @FangJr Why? 

https://twitter.com/playblackdesert 

https://discord.gg/zMGwCP 

https://www.console.playblackdesert.com/xbox/News?category=0#newsList#none 

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Honestly I was trying look for why my character was gone. I tried lookin support and forums but could not find anything recent. So you telling me every update my character disappears but it not showing due to maintenance. Rocketfuel thanks for advice

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Thank you for letting us know and I spologies for the issue. Make sure to check your mailbox for maintenance compensation in game :)

 

CM Valtarra

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